Return Policy
At our company, we stand behind the quality of our products and are committed to ensuring your complete satisfaction. This policy outlines the terms and conditions for returning items purchased from our website.
Return Eligibility
Items may be returned within 30 days of delivery for a full refund or exchange. Products must be in new, unused condition with all original packaging, tags, and accessories included. Proof of purchase is required for all returns.
Non-Returnable Items
The following items cannot be returned unless defective:
- Personal safety equipment
- Opened consumable items
- Special order products
- Clearance or final sale items
Return Process
To initiate a return, please log into your account and navigate to the order history section. Select the items you wish to return and complete the return authorization form. You will receive a return merchandise authorization (RMA) number and detailed instructions for packaging and shipping.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining your shipping receipt until the return is processed.
Refund Processing
Refunds are processed within 5-7 business days after we receive and inspect the returned items. The refund will be issued to the original payment method. Please allow additional time for your financial institution to complete the transaction.
Defective Products
If you receive a defective product, please contact us within 14 days of delivery. We will arrange for a replacement or full refund, including return shipping costs. Documentation of the defect may be required.
Exchanges
Exchanges are subject to product availability. To exchange an item, please process a return and place a new order for the desired product.
International Returns
Different return policies and procedures may apply to international orders. Additional customs fees and international shipping costs are non-refundable.
Restocking Fee
A 15% restocking fee may apply to returns of non-defective items that are not in original condition or missing components.
Warranty Claims
Products with manufacturer warranties must be handled according to the specific warranty terms. Please refer to the product documentation for warranty information.
Questions
For additional information about our return policy or to check the status of your return, please visit the customer service section of our website.
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